Contact us
The fastest way to reach us is by email. We usually respond within a couple of business days.
📧 Email:
support.cngconnect@5m-india.in
When reporting a problem, please include your device model, OS version,
and a short description (or screenshot) of what happened.
Common topics
A station shows the wrong status
Availability is community-reported. Open the station and submit a status report — once enough drivers confirm, the status updates automatically.
A station is missing
Use Add New Station from the Community tab, fill in the details, and publish it for others to find.
Location isn't working
Make sure location permission is enabled for CNG Connect in your device settings, and that location services are turned on. You can also search for a place manually.
The map won't load
The map needs an internet connection to load tiles. Check your data or Wi-Fi connection and try again.
Managing your account & data
You can update your profile in Settings. To request deletion of your account and data, see Delete my data.